Learning to Communicate Effectively: Leadership Skills 101

In this class, you will learn about tools and techniques that will help improve your communication and you will also learn about why communication is so important. The course curriculum includes:

- Facts about Communication
- Self-Check Up Communication Tool
- 3 Levels of Listening
- The Attending Skill
- Asking Questions
- The paraphrasing Technique
- Expressing Empathy Skill

The goals for this class are:

- Being able to better clarify expectations and minimize misunderstandings.
- Improving conversation exchange by understanding open-ended and closed-ended questions.
- Increase understanding and precision through paraphrasing.
- Learning to De-escalate tense situations with empathic responses.